Payment Option

Company Name: Shenzhen Zelin Network Technology Co., Ltd.
Email: service@zudelmix.com

Zudelmix™ offers secure and convenient payment options for customers purchasing household products through our online store. Unless otherwise indicated at checkout, all transactions are processed in United States Dollars (USD).

1. PayPal

If you choose PayPal, you will be redirected from the Zudelmix checkout page to PayPal’s secure payment platform.

Depending on availability in your region, you may complete your purchase by:

Logging into an existing PayPal account
Paying with a debit or credit card through PayPal without creating an account

PayPal handles all payment processing in accordance with its own terms, privacy policy, and security standards.

Once your payment is completed, you will be redirected back to our store and receive an order confirmation sent to the email address provided at checkout.

2. Debit and Credit Cards

We accept major debit and credit cards. Available card types will be displayed during checkout.

To ensure successful processing, please verify that your billing details match those registered with your card issuer, including:

Cardholder name
Card number
Expiration date
Security code (CVV)
Billing address

Incorrect or incomplete information may result in payment failure.

3. Payment Security

Zudelmix does not store or directly process full credit or debit card details.

All card information is securely transmitted to certified third-party payment processors. These providers use encryption and security protocols to protect your data during transaction processing.

We do not have access to your full card number or security code at any time.

4. Payment Authorization

By placing an order, you authorize the payment provider to request approval from your bank, card issuer, or PayPal account.

An order is only confirmed once payment has been successfully authorized and an order confirmation has been issued.

Your bank may place a temporary authorization hold before final settlement. The duration of this hold is determined by your financial institution.

5. Failed or Declined Payments

Payments may be declined for reasons such as:

Incorrect billing or card details
Insufficient funds
Bank or card transaction limits
International or online payment restrictions
Security or verification checks
Expired card
Issuer or payment provider decision

For declined transactions, please contact your bank, card issuer, or PayPal. Zudelmix is unable to override payment decisions made by financial institutions.

6. Currency and Fees

All prices are displayed and charged in USD unless otherwise stated at checkout.

If your payment method uses a different currency, your bank or payment provider may apply exchange rates or additional fees. These charges are determined by your financial institution and are not controlled by Zudelmix.

7. Order Confirmation

Receiving a payment receipt does not guarantee that your order has been processed for shipment.

Once payment is verified, an order confirmation will be sent to your email. Please review your order details carefully and contact us immediately if any information is incorrect.

8. Refunds

Approved refunds are issued to the original payment method used at checkout.

Processing times may vary depending on PayPal, your bank, or card issuer. Additional time may be required for funds to appear in your account.

Refund eligibility is subject to our Refund Policy.

9. Customer Support

For payment-related inquiries, please contact us:

Email: service@zudelmix.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

Please include your order number when contacting us. For security reasons, do not share full card numbers, CVV codes, passwords, or other sensitive payment information via email.