Return and Refund Policy

This policy describes the conditions and procedures for returning products purchased from Zudelmix™. Please review the information below before submitting a return request.

1. Standard 30-Day Return Period

You may request a return within 30 calendar days after the order is delivered.

To qualify under our standard return policy, the product must generally be:

• In the condition in which it was delivered

• Unused and unworn

• Complete with applicable labels, inserts, accessories, and components

• Placed in its original packaging

• Accompanied by an order confirmation, receipt, or other proof of purchase

Products showing signs of use, installation, washing, modification, accidental damage, or missing components may not qualify for return.

2. Requesting Return Authorization

Before sending anything back, email our customer service team at:

service@zudelmix.com

Your request should include:

• Order number

• Name and email address used at checkout

• Product you wish to return

• Reason for the request

• Relevant photographs when the item is damaged, defective, or incorrect

If the request is accepted, we will provide return instructions and information about the authorized return destination. A return shipping label will be provided when applicable.

Packages sent without prior authorization may be refused and may not qualify for a refund.

3. Return Shipping

Return instructions must be followed exactly. Products should be packed appropriately and include all original parts and accessories.

Any applicable return shipping charge will be explained during the authorization process. Original delivery charges are not refundable unless the return results from an incorrect, damaged, or defective item, or applicable law requires otherwise.

We recommend retaining the return receipt and tracking information until the return has been completed.

4. Damaged, Defective, or Incorrect Products

Please examine your order shortly after delivery.

If an item arrives damaged, has a manufacturing issue, or differs from the product ordered, contact us within 72 hours after delivery.

Include clear photographs of:

• The affected product

• The exterior shipping package

• The shipping label

• The specific damage or issue

After reviewing the information, we may arrange a replacement, refund, or another appropriate resolution.

Keep the product and its packaging until our team confirms the next step.

5. Items That May Not Be Returned

Unless applicable law provides otherwise, returns may not be accepted for:

• Products made or modified according to customer specifications

• Personalized or custom items

• Items that have been used, worn, installed, washed, altered, or damaged after delivery

• Products missing original components, labels, or packaging

• Opened items intended for personal hygiene use

• Gift cards

• Items clearly identified as final sale

• Original shipping charges

If you are uncertain whether an item qualifies, contact us before mailing it.

6. Exchanges

We do not process direct product exchanges.

To obtain a different item, color, or variation:

1. Request a return for the original product.

2. Wait for the return request to be reviewed.

3. Place a separate order for the preferred product.

Inventory is not reserved while a return is being processed.

7. European Union Right of Withdrawal

Where applicable, customers receiving an order in the European Union may withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, email service@zudelmix.com before the withdrawal period expires and clearly state your decision to cancel the purchase.

Customers using the statutory withdrawal right are generally responsible for the direct cost of returning the goods unless Zudelmix agrees to cover that cost or applicable law requires otherwise.

The product may be examined only to the extent reasonably necessary to establish its nature, characteristics, and operation. The customer may be responsible for diminished value resulting from handling beyond what is reasonably necessary.

The statutory withdrawal right may not apply to certain categories, including clearly personalized goods and products that are exempt under applicable consumer law.

This section does not reduce any mandatory consumer rights available in the customer’s country.

8. Return Inspection

After the returned package reaches the authorized return facility, it will be reviewed to confirm:

• The correct product was returned

• The item meets the applicable return conditions

• Required parts and accessories are included

• The product matches the approved return request

We will notify you by email after the inspection and confirm whether the refund has been approved or declined.

9. Refund Processing

Approved refunds are issued to the original payment method used during checkout.

Please allow up to 10 business days for an approved refund to be submitted. Your bank, PayPal, or card issuer may require additional time before the amount appears in your account.

If more than 15 business days have passed since you received confirmation that a refund was approved, contact us at service@zudelmix.com.

Currency conversion differences and fees charged by banks or payment providers are controlled by those institutions and are not reimbursed by Zudelmix.

10. Order Cancellations

Cancellation requests must be submitted within 12 hours after placing an order.

We will review requests received within this period, but cancellation cannot be completed after an order has entered preparation or has been transferred to the fulfillment team.

11. Unauthorized Returns

Do not send products to an address found on a shipping label, company listing, or previous package.

The authorized return destination may differ from the original shipment location. Returns sent without approval or to an incorrect address may be refused, delayed, or ineligible for refund.

12. Customer Service

For return, refund, cancellation, or product issue inquiries, contact:

Email: service@zudelmix.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

Please include your order number in all messages concerning an existing purchase.

Company Information

Company Name: Shenzhen Zelin Network Technology Co., Ltd.
Brand: Zudelmix
Customer Service Email: service@zudelmix.com