Privacy Policy

Last Updated: August 11, 2026

Zudelmix™ respects the privacy of every visitor and customer. This Privacy Policy describes how Shenzhen Zelin Network Technology Co., Ltd. (“Zudelmix,” “we,” “us,” or “our”) collects, uses, shares, stores, and safeguards personal information when you visit our online store, purchase household products, create an account, subscribe to communications, or contact our support team.

By accessing or using our website and related services, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to personal information processed through:

• The Zudelmix online store

• Checkout and account features

• Customer service communications

• Email marketing and promotional programs

• Cookies, pixels, analytics tools, and similar technologies

• Other online services that link to this Privacy Policy

It does not govern websites, applications, or services operated independently by third parties.

2. Personal Information We Collect

The information we collect depends on how you interact with Zudelmix.

Information You Submit

When you place an order, register an account, join a mailing list, submit a review, or request assistance, we may receive:

• Your full name

• Email address

• Telephone number

• Billing and delivery addresses

• Account login information

• Products ordered and shopping preferences

• Customer service messages and attachments

• Marketing communication preferences

• Return, refund, or warranty information

Transaction Information

When you make a purchase, we receive details necessary to complete and document the transaction, including:

• Order number

• Products purchased

• Order value

• Payment status

• Selected payment method

• Shipping and fulfillment details

• Refund or cancellation records

Payments are handled by authorized third-party providers such as PayPal and card-processing services. Zudelmix does not directly store your complete payment card number or CVV security code.

Information Collected Automatically

When you browse the store, certain information may be collected automatically through cookies, server logs, pixels, software development kits, and related technologies, including:

• Internet Protocol address

• Browser and device type

• Operating system

• Language and regional settings

• Referring and exit pages

• Pages viewed and links selected

• Session duration

• Cart and checkout activity

• Approximate location derived from your IP address

• Advertising and cookie identifiers

Information Received from Other Sources

We may receive information from companies that help us operate the store, such as:

• Shopify

• Payment processors

• Shipping and fulfillment providers

• Fraud-prevention services

• Analytics providers

• Advertising and social media platforms

• Customer support applications

The information received depends on the service involved and the privacy choices you have made.

3. How We Use Personal Information

We may process personal information to:

Complete Purchases

• Confirm and process orders

• Authorize payments

• Arrange packaging and delivery

• Send order confirmations and tracking notices

• Manage returns, replacements, and refunds

Provide Customer Support

• Respond to product and order questions

• Investigate delivery or payment concerns

• Maintain records of customer requests

• Improve the quality and efficiency of our support

Operate and Improve the Store

• Maintain website functionality

• Save shopping cart preferences

• Analyze traffic and customer interactions

• Identify popular products and store features

• Improve navigation, performance, and product presentation

Communicate With You

• Send important service or account messages

• Notify you about changes affecting an order

• Deliver promotional emails when you have subscribed or when otherwise permitted by law

• Personalize marketing based on your preferences and interactions

Protect Customers and the Business

• Detect suspicious transactions

• Prevent fraud, misuse, and unauthorized access

• Enforce store policies and contractual rights

• Maintain the security and integrity of our services

Meet Legal and Business Obligations

• Maintain transaction and tax records

• Respond to lawful government or regulatory requests

• Establish, exercise, or defend legal claims

• Comply with applicable laws and payment-network requirements

4. Legal Bases for Processing

Where the laws of the European Economic Area, United Kingdom, or another jurisdiction require a legal basis, we generally rely on one or more of the following:

• Contract: Processing necessary to accept, fulfill, deliver, or manage your order

• Consent: Processing based on permission you have provided, such as certain marketing or cookie activities

• Legitimate Interests: Processing reasonably necessary to operate, secure, analyze, and improve our business without overriding your fundamental rights

• Legal Obligation: Processing required for accounting, tax, regulatory, fraud-prevention, or other legal purposes

You may withdraw consent at any time where consent is the applicable basis. Withdrawal does not affect processing completed before your request.

5. Cookies and Similar Technologies

Zudelmix and its service providers may use cookies, pixels, tags, and similar technologies to operate the store and understand how it is used.

These technologies may include:

• Essential Cookies: Support checkout, account access, shopping carts, security, and core store functions

• Preference Cookies: Remember language, location, and other selections

• Performance and Analytics Cookies: Measure traffic, page performance, and customer interactions

• Advertising Cookies: Help measure campaigns and, where permitted, provide more relevant advertising

Where required, non-essential technologies will be used only after the appropriate consent is obtained.

You may manage cookies through the store’s cookie banner, privacy settings, or your browser controls. Blocking certain cookies may prevent shopping carts, checkout, account access, or other features from working correctly.

Additional information about cookies used by the Shopify platform is available in the Shopify Cookie Policy.

6. Shopify and Store Hosting

Our online store is hosted and supported by Shopify. Shopify processes certain personal information to provide website hosting, checkout, security, analytics, and related commerce services.

Information entered through the store may be transmitted to Shopify and its service providers in countries outside your place of residence.

Depending on the features activated for our store, Shopify may also provide enhanced analytics or network-based services. Consent choices and opt-out signals may affect how information is used by those services.

Shopify’s independent privacy practices are described in its applicable privacy notices and privacy portal.

7. When We Disclose Information

We may disclose personal information to parties that perform services for Zudelmix, including:

Commerce and Technology Providers

Shopify and other providers that support hosting, checkout, account management, website security, communications, and store administration.

Payment Providers

PayPal, card processors, banks, and fraud-prevention providers that authorize and process transactions.

Fulfillment and Delivery Partners

Warehouses, manufacturers, logistics providers, postal operators, and carriers involved in preparing and delivering orders.

Analytics and Advertising Providers

Companies that help us measure store activity, understand advertising performance, or deliver marketing where legally permitted.

Depending on the technologies enabled, these providers may include:

• Google

• Meta

• AppLovin

These companies process information according to their own privacy terms and available user controls.

Professional Advisers

Accountants, insurers, auditors, consultants, legal advisers, and other professional service providers when reasonably necessary.

Government and Legal Recipients

Regulators, courts, law enforcement agencies, or other parties when disclosure is required by law or reasonably necessary to protect legal rights, customers, or the public.

Business Transactions

Personal information may be disclosed in connection with a merger, financing, restructuring, sale of assets, acquisition, or similar business transaction, subject to applicable legal safeguards.

8. Advertising and Data Sharing Choices

Zudelmix does not sell personal information in exchange for money.

However, the use of certain advertising cookies, pixels, or platform services may be legally defined in some U.S. states as the “sale” or “sharing” of personal information or as processing for targeted advertising.

Where applicable, you may opt out by:

• Using the data-sharing opt-out link provided on our website

• Adjusting your cookie preferences

• Enabling a recognized Global Privacy Control signal

• Contacting us at service@zudelmix.com

Opt-out choices may apply only to the browser and device used to submit the request unless you are logged into an account or applicable law requires otherwise.

9. Payment Information

Payments are processed through third-party payment gateways and financial institutions.

Zudelmix does not have access to or retain your complete card number or CVV. We may receive limited transaction information, such as the payment provider, payment status, card type, expiration information, or the final digits of a card, when necessary for order administration and fraud prevention.

Payment providers process information under their own privacy policies, security procedures, and contractual terms.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide products and customer service

• Maintain order, accounting, and tax records

• Resolve disputes and process refunds

• Detect fraud and protect store security

• Enforce agreements

• Meet applicable legal obligations

Retention periods vary according to the type of information, the reason it was collected, and legal requirements.

When information is no longer required, we may delete it, anonymize it, or securely isolate it until deletion is possible.

11. Information Security

We use administrative, organizational, and technical safeguards intended to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include:

• Encrypted transmission of checkout information

• Restricted access to customer records

• Authentication and account-security controls

• Fraud-detection procedures

• Carefully selected service providers

• Internal access and confidentiality requirements

No online service, database, or transmission method can be guaranteed to be completely secure. Customers should use unique passwords, protect account credentials, and avoid sending full card details, passwords, or CVV codes by email.

12. International Data Transfers

Zudelmix works with service providers, payment companies, fulfillment partners, and technology platforms located in multiple countries.

As a result, personal information may be processed outside the country or region where you live. Privacy laws in those locations may differ from local laws.

Where required, we use contractual or other recognized safeguards intended to protect information transferred internationally.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information held about you

• Obtain a copy of certain personal information

• Correct inaccurate or incomplete information

• Request deletion of eligible information

• Restrict or object to certain processing

• Withdraw consent

• Request data portability

• Opt out of targeted advertising or qualifying data sharing

• Appeal a decision regarding a privacy request

• Receive equal service without unlawful discrimination for exercising a privacy right

These rights are not absolute. Certain information may need to be retained for transaction records, fraud prevention, legal compliance, dispute resolution, or other permitted purposes.

To submit a request, email service@zudelmix.com and include:

• Your full name

• The email address associated with your order or account

• Your order number, if relevant

• The type of privacy request you are making

We may request additional information to confirm your identity before completing a request. Authorized agents may submit requests where permitted by law, but proof of authorization may be required.

14. U.S. State Privacy Rights

Residents of California and other U.S. states with applicable privacy laws may have additional rights regarding access, correction, deletion, portability, targeted advertising, and qualifying sales or sharing of personal information.

Where legally required, we recognize valid Global Privacy Control signals as requests to opt out of qualifying data sales, sharing, or targeted advertising.

Traditional “Do Not Track” browser signals do not have a single universally accepted technical or legal standard. Our response to such signals may therefore vary. This does not affect our handling of Global Privacy Control signals where recognition is required by law and supported by our store’s privacy configuration.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

15. European Economic Area and United Kingdom Rights

If you are located in the European Economic Area or United Kingdom, you may have rights to access, correct, erase, restrict, port, or object to the processing of your personal data.

You may also:

• Withdraw consent where processing relies on consent

• Object to direct marketing at any time

• Submit a complaint to your local data protection authority

Before acting on a request, we may need to verify your identity and determine whether an exception applies.

16. Marketing Communications

If you subscribe to Zudelmix marketing messages, we may send product announcements, household-living inspiration, promotions, or store updates.

You may stop receiving promotional emails at any time by:

• Selecting the unsubscribe link in an email

• Updating available communication preferences

• Emailing service@zudelmix.com

We will process valid opt-out requests within the period required by applicable law.

Unsubscribing from promotional messages does not prevent us from sending transactional communications concerning purchases, deliveries, security, refunds, or customer service requests.

17. Children’s Privacy

The Zudelmix store is intended for a general adult audience and is not designed for children under 13.

We do not knowingly collect personal information directly from children under 13. If you believe that a child has submitted personal information to us without appropriate permission, contact us at service@zudelmix.com. We will investigate the request and take appropriate deletion measures where required.

18. Third-Party Websites

Our store may contain links to social networks, payment services, advertising platforms, or other third-party websites.

These parties operate independently and maintain their own privacy practices. Zudelmix is not responsible for the security, content, or privacy practices of a third-party service. We recommend reviewing the applicable privacy notice before providing information to another website.

19. Security Incidents

If we identify a security incident involving personal information, we will investigate it, take reasonable measures to limit further harm, and notify affected individuals or government authorities when required by applicable law.

Notification timing and content will depend on the nature of the incident and the legal requirements that apply.

20. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect:

• Changes to store operations

• New Shopify or third-party features

• Updates to our service providers

• Changes in privacy laws

• Improvements to our security or data practices

The revised version will be posted on this page with a new “Last Updated” date. If a change is material, we may provide additional notice where required by law.

21. Contact Zudelmix

For privacy questions, requests, or concerns, please contact:

Company Name: Shenzhen Zelin Network Technology Co., Ltd.
Brand: Zudelmix™
Email: service@zudelmix.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

Please do not include complete card numbers, CVV codes, account passwords, or other highly sensitive information in your email.