Shipping Policy

This Shipping Policy explains how Zudelmix™ prepares, dispatches, tracks, and delivers orders. Please review the information below before completing your purchase.

1. Order Preparation

After an order is submitted, it enters our preparation process. This may include order verification, product review, packing, and shipment scheduling.

Standard processing period: 2–4 business days

During holidays, seasonal promotions, and other high-volume periods, preparation may require up to 5 business days.

Business days are Monday through Friday and exclude weekends and public holidays. Processing time is separate from the estimated transit time shown below.

2. Shipping Charge

A flat shipping fee of $5.99 USD applies to each order, regardless of the delivery destination.

The applicable shipping charge will be displayed during checkout before payment is completed.

3. Estimated Transit Times

Orders may be dispatched from different fulfillment locations according to product availability and delivery destination.

These timeframes begin after an order has been dispatched. They are estimates rather than fixed arrival dates.

Carrier operations, customs inspections, severe weather, regional holidays, transportation disruptions, and other circumstances outside our direct control may extend delivery time.

4. Shipment Confirmation and Tracking

When your package leaves the fulfillment location, a shipping confirmation email will be sent to the email address entered at checkout. The message will include the available carrier and tracking details.

Please allow 1–3 business days for the carrier’s tracking system to display the first update after a shipping label is created.

A temporary lack of tracking activity does not always mean that the shipment has stopped moving. Packages may travel between carrier facilities before the next scan becomes visible.

5. Delivery Information

Customers are responsible for entering a complete and accurate delivery address during checkout.

Before placing an order, please confirm the following:

• Recipient name

• Street address and unit number

• City, state, or province

• Postal or ZIP code

• Country

• Contact email address

Zudelmix is not responsible for delays or unsuccessful delivery attempts resulting from incomplete or incorrect information supplied by the customer.

6. Address Changes and Cancellations

Requests to change an address or cancel an order must be submitted within 12 hours after the order is placed.

Contact us at service@zudelmix.com and include your order number and requested change.

We will review requests received within this period, but a change cannot be completed after the order has entered preparation or has been transferred to the fulfillment team.

7. Customs Charges and Import Requirements

International shipments are sent on a Delivered Duty Unpaid (DDU) basis unless otherwise stated during checkout.

The recipient is responsible for any import duty, customs fee, tax, brokerage charge, or related expense applied by the destination country.

Customs regulations differ by location. Customers may contact their local customs authority before ordering if additional information is required.

Customs inspections and clearance procedures are controlled by local authorities. Zudelmix cannot determine the amount of any import charge or control delays associated with customs processing.

8. Delayed Tracking or Delivery

If your tracking information has not changed for several business days, please review the estimated delivery period before contacting customer service.

When requesting assistance, provide:

• Your order number

• Recipient name

• Delivery address

• Tracking number

• A description of the issue

Our team will review the available shipment information and help determine the appropriate next step.

9. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

1. Check the mailbox, porch, building entrance, reception desk, and other delivery areas.

2. Ask household members, neighbors, or building staff whether they accepted the package.

3. Contact the carrier for available delivery details.

4. Email our customer service team if the package remains missing.

Please include your order number and tracking information when contacting us.

10. Items Damaged During Delivery

If an item arrives with visible shipping damage, contact us within 72 hours of delivery at service@zudelmix.com.

Your message should include:

• The order number

• A photograph of the shipping package

• A photograph showing the affected item

• A short description of the damage

After the information is reviewed and the delivery damage is confirmed, a replacement will be arranged at no additional charge.

Please retain the original packaging until the request has been reviewed.

11. Packages Confirmed Lost in Transit

When the shipping carrier officially confirms that a package was lost during transit, Zudelmix will arrange a replacement at no additional charge.

A package is not considered lost solely because tracking updates are delayed. Carrier confirmation or the completion of a shipment investigation may be required before a replacement is issued.

12. Customer Service

For shipping questions, tracking concerns, address requests, or delivery issues, contact:

Email: service@zudelmix.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

Please include your order number whenever contacting us about an existing purchase.

Business Information

Company Name: Shenzhen Zelin Network Technology Co., Ltd.
Brand: Zudelmix
Customer Service Email: service@zudelmix.com